SMS support terms & privacy policy
Text our support line to open a ticket and get updates by text.
Last updated: October 21, 2026
NexGenGuard LLC ("NexGenGuard," "we," "us") offers a text messaging support line for our managed IT clients. Clients can text our support number to open a support ticket, and we text back with updates on that ticket. This page explains how that program works and how we handle your mobile number and messages.
How the program works
- When you text our support number, your message automatically creates a support ticket in our service management system (ConnectWise).
- Our technicians reply from that ticket. You receive those replies, status updates and resolution notices by text.
- Messages are about your support requests only. We do not send marketing or promotional texts through this program.
Opting in
You opt in by texting our support number, or by giving us your mobile number and asking to receive ticket updates by text when you request support. Consent to receive texts is not a condition of purchasing any service.
Message frequency and cost
Message frequency varies with the number and activity of your support tickets. Message and data rates may apply, based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.
Opting out and getting help
- Reply STOP at any time to stop receiving texts. You will receive one final message confirming you have been unsubscribed.
- Reply HELP for help, or call us at 210-979-1886 or email info@nexgenguard.com.
- After opting out, you can still reach us by phone, email or our client portal.
Information we collect
When you use the program we collect your mobile phone number, the content of your messages, and the date and time they were sent. We use this information only to create and manage your support tickets, respond to you, and keep a record of the support we provide.
How we share information
We do not sell, rent or share your mobile number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We share information only with the service providers that operate the program for us (our messaging provider and our ticketing system), and only as needed to deliver messages and manage tickets, or when required by law.
How we protect and keep information
Messages and ticket records are stored in our ticketing system with access limited to NexGenGuard staff. We keep ticket records for as long as needed to support your account and meet our business and legal obligations.
Changes to this policy
We may update this page from time to time. The date at the top shows when it was last changed. See our contact page with any questions.
Contact
NexGenGuard LLC · San Antonio, Texas
Phone: 210-979-1886 · Email: info@nexgenguard.com
Ready for IT that just works?
Book a free consultation or IT security audit. No sales team, no pressure — just straight answers.
